Valley Mill Kayaks

Reviews

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  I suspect the other person who had poor interactions with the shop must have been working with Jim. I likewise had a similar experience when attempting to rent a kayak to put out on Little Seneca. Over the phone I stated clearly that I was hoping to rent next Thursday. He misheard thinking it was tomorrow. I then explained that I was hoping to get out on the lake about 8. He stated there was no way for me to do that since they don't open until 10. Not sure who puts in at 11am after getting up there. $50 for an "all day rental" that starts at 1000 (11 when I get to the site). Since it needs to be back at 6, fighting the gateway traffic, I need to be coming out at 4:30. I asked if I could secure with a credit card and pick up outside the shop. He said no, the owner wants him to be there. Being a Thursday in March, I asked if I could leave my number and he could discuss with the owner, which he flatly rejected. Flat affect and unhelpful. I suspect he's a great paddler, but that doesn't translate into great salesmanship or customer service. I plan to take my business elsewhere.
  By Michael W, December 12, 2017

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